List of figures and tables

Figures

Volume 1

Figure 1: Major income support and family assistance payments, 2003–04

Figure 2: Portfolio structure at 30 June 2004

Figure 3: Organisational structure at 30 June 2004

Figure 4: Departmental revenue and expenses, 2000–01 to 2003–04

Figure 5: Administered expenses, 2000–01 to 2003–04

Figure 6: Departmental assets and liabilities, 2000–01 to 2003–04

Figure 7: Administered assets and liabilities, 2000–01 to 2003–04

Figure 8: Growth in private collect cases, 1994–2004

Figure 9: Domestic gross maintenance debt and Intensive Debt Collection, 2003–04

Figure 10: The four components of the CSA Professionalism Index

Volume 2

Figure 1 Outcome and output group structure

Figure 2 Outputs contributing to Outcome 1

Figure 3 CSA transfers by payment arrangement, 1993–94 to 2003–04

Figure 4 CSA—integrated service delivery model

Figure 5 Child support collection—total credits applied to total liabilities (CSA collect, domestic cases), 2001–02 to 2003–04

Figure 6 Child support collection—private collect cases as a percentage of total cases, 2001–02 to 2003–04

Figure 7 Growth in CSA active caseload, 1991–2004

Figure 8 Child care full-time gap fees as a proportion of weekly disposable income before and after Child Care Benefit—one child, March 2004

Figure 9 Child care full-time gap fees as a proportion of weekly disposable income before and after Child Care Benefit—two children, March 2004

Figure 10 Outputs contributing to Outcome 2

Figure 11 Rent Assistance expenditure (2004) and customer numbers, 1993–04 to 2003–04

Figure 12 Outputs contributing to Outcome 3

Figure 13 Proportion of Newstart Allowance customers with earnings and average amount of earnings in June, 1998 to 2004

Figure 14 Maximum payments to recipients of pension—index of real value, June 1994 to June 2004

Figure 15 Increases to single pension rate: actual increases versus alternative CPI and MTAWE adjustments, September 1997 to June 2004

Figure 16 Proportion of Age Pension customers receiving a part-rate pension, June 1994 to June 2004

Figure 17 Take-up of Age Pension, June 1994 to June 2004

Figure 18 Percentage of Age Pension customers born overseas, June 1994 to June 2004

Figure 19 FaCS Committee structure

Figure 20 Child Support Agency top organisational structure

Figure 21 Volume of ministerial correspondence received by FaCS portfolio, 2002–03 and 2003–04

Figure 22 Signatories for ministerial correspondence, 2003–04

Figure 23 Timeliness for responding to questions on notice, 2000–01 to 2003–04

Tables

Volume 1

Table 1: Actual administered expenses, 2002–03 and 2003–04

Volume 2

Table 1 Outcome 1—Families are strong

Table 2 Output Group 1.1—Family assistance

Table 3 Customers choosing fortnightly payment compared with end-of-year lump sum through the taxation system or Centrelink, 2002–03

Table 4 Number and value of top-ups, overpayments, and nil adjustments created by the reconciliation process, 2002–03

Table 5 Family Tax Bene? t—number of customers assisted fortnightly (as at 25 June 2004)

Table 6 Reviews and appeals—Output Group 1.1, 2003–04

Table 7 Output Group 1.2—Youth and student support

Table 8 Austudy Payment—maximum weekly payments to recipients as a percentage of minimum federal award wage, 2003–04

Table 9 Austudy Payment—maximum weekly payments to recipients—index of real value, 2000 to 2004

Table 10 JPET customers by living circumstances, 2002–03

Table 11 Reconnect—percentage of customers with an improved level of engagement, 2003–04

Table 12 Youth Allowance—maximum weekly payment to recipients as a percentage of Male Total Average Weekly Earnings (MTAWE), 2003–04

Table 13 Youth Allowance—maximum weekly payments to recipients as a ratio to minimum federal award wage, 2003–04

Table 14 Youth Allowance—maximum weekly payment to recipients—index of real value, 2000 to 2004

Table 15 Youth Allowance recipients—average private earnings per fortnight, fortnight ending 18 June 2004

Table 16 Reviews and appeals—Output Group 1.2, 2003–04

Table 17 Output Group 1.3—Child support

Table 18 Output Group 1.4—Child care support

Table 19 Reviews and appeals—Output Group 1.4, 2003–04

Table 20 Outcome 2—Communities are strong 92

Table 21 Total assistance to victims and families affected by the Bali tragedy, 2003–04

Table 22 Output Group 2.1—Housing support

Table 23 Percentage of households where dwelling size is not appropriate due to overcrowding, 2002–03

Table 24 Rent charged as a proportion of market rent for each dwelling (adjusted for Rent Assistance), 2002–03

Table 25 New allocations to those in greatest need as a percentage of all new allocations, 2002–03

Table 26 New low-income households as a percentage of all new households, 2002–03

Table 27 Percentage of new tenancies allocated to households with special needs, 2002–03

Table 28 Amenity and location aspects of dwelling meet customers’ needs (%), 2002–03

Table 29 Number of days taken to occupy vacant stock, 2002–03

Table 30 Client satisfaction with service (%), 2002–03

Table 31 Number of dwellings, 2002–03

Table 32 Ratio of housing costs to income, before and after Rent Assistance, sample fortnights, June 2000 to March 2004

Table 33 Ratio of housing costs to income, before and after Rent Assistance, sample fortnights, June 2000 to March 2004

Table 34 Percentage of persons or couples paying enough rent to receive maximum assistance, sample fortnights, June 1998 to March 2004

Table 35 Number of persons or couples receiving Rent Assistance, as at 11 June 2004

Table 36 Reviews and appeals—Output Group 2.1, 2003–04

Table 37 Output Group 2.2—Community support

Table 38 Number of persons covered by concession cards, 2003–04

Table 39 Reviews and appeals—Output Group 2.2, 2003–04

Table 40 Outcome 3—Individuals reach their potential

Table 41 Output Group 3.1—Labour market assistance

Table 42 Per cent of adult rates of income support as a percentage of minimum wage, June 2003 and June 2004

Table 43 Average duration on income support in weeks, June 2003 and June 2004

Table 44 Percentage of income support customers with earnings, June 2003 and June 2004

Table 45 Average amount of earnings of income support customers per fortnight, 2002–03 and 2003–04

Table 46 Percentage of population of workforce age on labour market assistance–related income support, June 2003 and June 2004

Table 47 Percentage of customers on part rate due to income test, June 2003 and June 2004

Table 48 Number of customers in receipt of assistance, June 2003 and June 2004

Table 49 Reviews and appeals—Output Group 3.1, 2003–04

Table 50 Output Group 3.2—Support for people with disabilities

Table 51 CSTDA-funded services—percentage of service users from linguistically and culturally diverse and Indigenous backgrounds by service type, 1 January to 30 June 2003

Table 52 CSTDA-funded services—number of service users and services received by service type, 1 January to 30 June 2003

Table 53 Customer outcomes in CRS Australia rehabilitation programs, 2002–03 and 2003–04

Table 54 New customers supported by CRS Australia by special needs groups, 2003–04

Table 55 New customers supported by CRS Australia by primary disability type, 2003–04

Table 56 New customers supported by CRS Australia by age and gender, 2003–04

Table 57 Reviews and appeals—Output Group 3.2, 2003–04

Table 58 Output Group 3.3—Support for carers

Table 59 Reviews and appeals—Output Group 3.3, 2003–04

Table 60 Output Group 3.4—Support for the aged

Table 61 Maximum payments to recipients of pension: index of real value, June 1994 to June 2004

Table 62 Income and asset value limits for full pension, as at 30 June 2004

Table 63 Percentage of customers of Age Pension, Wife Pension (Age) and Widow B Pension with assessable income (%) and their average assessed income ($), 2001–02 to 2003–04

Table 64 Reviews and appeals—Output Group 3.4, 2003–04

Table 65 FaCS (including CSA and SSAT)—number of consultancy services contracts let, 2003–04

Table 66 FaCS (including CSA and SSAT)—total consultancy services expenditure, 2003–04

Table 67 Complaints recorded, 2003–04

Table 68 Overview of FaCS environmental performance, 2002–03 and 2003–04

Table 69 FaCS—complaint issues received by the Ombudsman, 2003–04

Table 70 Ministerial and parliamentary services—number of brie? ngs, submissions, ministerial correspondence and questions on notice, 2003–04

Table 71 FaCS lead state responsibilities

Table 72 Organisations funded under the National Secretariat Program, 2003–04

Table 73 Results of random sample surveys undertaken to 31 December 2003

Table 74 Staffing overview—explanation of different classification streams

Table 75 Staffing overview—actual ongoing and non-ongoing full and part-time staff by gender at 30 June 2004

Table 76 Staffing overview—actual staff by classification in the relative levels of the larger classification groups and by state and territory at 30 June 2004

Table 77 Salary ranges by classification at 30 June 2004

Table 78 Staffing overview—performance pay at 30 June 2004

Table 79 Staffing overview—staff under Australian workplace agreements and certified agreements at 30 June 2004

Table 80 Staffing overview—non-salary benefits at 30 June 2004

Table 81 FaCS—performance report against the Commonwealth Disability Strategy reporting framework for the sample period April to June 2004

Table 82 Child Support Agency—performance report against the Commonwealth Disability Strategy reporting framework for the period 2003–04

Table 83 FaCS—expenditure on advertising agencies, 2003–04

Table 84 FaCS—expenditure on direct mail organisations, 2003–04

Table 85 FaCS—expenditure on market research organisations, 2003–04

Table 86 FaCS—expenditure on media advertising organisations, 2003–04

Table 87 Child Support Agency—expenditure on direct mail organisations, 2003–04

Table 88 Child Support Agency—expenditure on market research organisations, 2003–04

Table 89 Child Support Agency—expenditure on media advertising organisations, 2003–04

Table 90 FaCS (including CSA and SSAT)—new consultancies to the value of $10 000 or more, 2003–04

Table 91 Discretionary grants, 2003–04

Table 92 FaCS and CSA—freedom of information: number of requests, 2003–04

Table 93 FaCS and CSA—freedom of information: timeliness of response to requests, 2003–04

Table 94 FaCS and CSA—freedom of information: facilities and procedures for accessing documents, 2003–04

Table 95 FaCS and CSA—freedom of information: categories of documents maintained, 2003–04

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