Locating a Personal Helpers and Mentors service provider
How do I locate a Personal Helpers and Mentors service provider?
How do I access the program?
What if my postcode is not covered?
How were the sites selected?
How do I locate a Personal Helpers and Mentors service provider?
The Department of Families, Housing, Community Services and Indigenous Affairs has completed the first two stages of a four-stage implementation process for the Personal Helpers and Mentors Program and services will continue to be rolled out across Australia over the next two years (between 2008 and 2010).Service providers currently delivering the program are shown in the table below. The table also identifies the service provider's postcode boundaries (area serviced) and contact details.
To view the postcode listings for each site, please click on the relevant state name below.
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| ACT | Canberra City | Mental Health Foundation | The Rainbow, H block Canberra Technology Park Phillip Avenue Watson ACT 2602 |
(02) 6162 3451 |
| ACT | Southside | Woden Community Service | 26 Corinna St Woden ACT 2606 |
(02) 6281 2458 (02) 6282 2644 |
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| NSW | Campbelltown | Macarthur Disability Services | Level 8 138 Queen Street Campbelltown NSW 2560 |
(02) 4621 8400 |
| NSW | Central Coast | New Horizons | 64 William Street Gosford NSW 2250 |
(02) 4322 8799 |
| NSW | Newcastle | Mission Australia | Unit 1 461 Hunter St Newcastle NSW 2300 |
(02) 4908 6720 |
| NSW | Orange | Mission Australia | 263 Anson Street Orange NSW 2800 |
(02) 6360 4018 |
| NSW | Parramatta | Uniting Care Mental Health | 119 Macquarie Street Parramatta NSW 2123 |
(02) 8836 2062 |
| NSW | Ryde | New Horizons | 15 Twin Road North Ryde NSW 2113 |
(02) 9490 0029 |
| NSW | Sydney - Inner City | Centacare Catholic Community Services | Level 13 133 Liverpool St Sydney NSW 2000 |
(02) 9390 5366 |
| NSW | Wollongong | Neami Limited | 4 Thomas Street Wollongong NSW 2500 |
(02) 4226 3277 |
| NSW | Armidale | The Benevolent Society | Suite 1 215 Beardy St Armidale NSW 2350 |
(02) 6772 1455 |
| NSW | Blacktown | Aftercare | Shop 3 109 Best Road Seven Hills NSW 2147 |
(02) 9671 7363 |
| NSW | Croydon - Bankstown | New Horizons Enterprises Limited | Unit 4 Lady Woodward Place Miller NSW 2168 |
(02) 9825 9121 |
| NSW | Dubbo | Schizophrenia Fellowship of NSW Inc | 19 Bourke Street North Dubbo NSW 2830 |
(02) 6882 2855 |
| NSW | Hornsby/Ku-ring-gai | New Horizons Enterprises Limited | 15 Twin Rd North Ryde NSW 2113 |
(02) 9490 0029 |
| NSW | Liverpool | The Benevolent Society | Ground Floor Suite 5 157–161 George Street Liverpool NSW 2170 |
(02) 4633 3777 |
| NSW | Lower North Shore | New Horizons Enterprises Limited | 15 Twin Rd North Ryde NSW 2113 |
(02) 9490 0054 |
| NSW | Moree | Centacare New England North West (NENW) | Mellor House 47 Auburn St Moree NSW 2400 |
(02) 6752 5092 |
| NSW | Northern Beaches | New Horizons Enterprises Limited | 15 Twin Rd North Ryde NSW 2113 |
(02) 9490 0054 |
| NSW | Penrith | Aftercare | Suite 3 111 Henry Street Penrith NSW 2750 |
(02) 4732 6117 |
| NSW | Tweed/Byron | New Horizons Enterprises Limited | 15–17 Rivendell Road Tweed Heads South NSW 2486 |
(07) 5524 8711 |
| NSW | Ulladulla/Shoalhaven | Schizophrenia Fellowship of NSW Inc | Ulladulla Office 268 Green Street Ulladulla NSW 2539 |
(02) 4454 1833 |
| Nowra Office Suite 1, 1st Floor 130 Junction Street Nowra NSW 2541 |
(02) 4422 4324 | |||
| NSW | Wagga Wagga | Schizophrenia Fellowship of NSW Inc | Sunflower House 4 The Esplanade Wagga Wagga NSW 2650 |
(02) 6931 8770 |
| NSW | West Wyalong | Lambing Flat Enterprises | 55 Boorowa St Young NSW 2594 |
(02) 6382 5890 |
| NSW | Wingecarribee/Macarthur | The Benevolent Society | 298 Queen Street
Campbelltown NSW 2560 |
(02) 4633 3777 |
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| NT | Darwin - Palmerston | Mission Australia | Shop 3 21 Vanderlin Drive Casuarina NT 0810 |
(08) 8945 2417 |
| NT | Katherine - Katherine urban | Australian Red Cross | Riverbank Drive Katherine NT 0850 |
(08) 8972 2795 |
| NT | Top End | Australian Red Cross | 84 Malak Crescent Sanderson NT 0812 |
(08) 8920 3715 |
| NT | Top End Remote and Rural communities including Darwin Rural, East Arnhem and Tiwi | Top End Association for Mental Health Inc | Suite 30 Rapid Creek Business Village Millner NT 0810 |
(08) 8948 4399 |
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| QLD | Gold Coast | Mental Illness Fellowship Victoria | 6 Olive Street Southport QLD 4215 |
(07) 5591 6490 |
| QLD | Inner Brisbane | Open Minds | 66 Annerley Road Woolloongabba QLD 4102 |
(07) 3891 3711 |
| QLD | Logan | Youth and Family Services | 372–376 Kingston Road Woodridge QLD 4114 |
(07) 3826 1500 |
| QLD | Sunshine Coast | Ozcare | Currimundi Market Place Nicklin Way Currimundi QLD 4551 |
(07) 5437 1215 |
| QLD | Townsville | Ozcare | Cnr Tippett and Stafford Streets Gulliver QLD 4814 |
(07) 4762 7810 |
| QLD | Bayside | Open Minds Australia | Suite 7 39 Old Cleveland Road Capalaba QLD 4157 |
(07) 3390 1411 |
| QLD | Caboolture | Open Minds Australia | Suite 21, Kingsgate Centre 42–44 King Street Caboolture QLD 4510 |
(07) 5495 0111 |
| QLD | Fraser Coast | Community Solutions Inc | Unit 6/26 Taylor Street Pialba QLD 4655 |
(07) 4128 3933 |
| Level 3 224 Bazaar Street Maryborough QLD 4650 |
(07) 4122 3722 | |||
| QLD | Ipswich | Open Minds Australia | 71 Nicholas Street Ipswich QLD 4305 |
(07) 3280 5777 |
| QLD | Mackay | Ozcare | 32 Victoria Street Mackay QLD 4740 |
(07) 4967 1300 |
| QLD | Rockhampton | Australian Red Cross | 214 Quay Street Rockhampton QLD 4700 |
(07) 4922 0020 |
| QLD | South Brisbane | Open Minds Australia | 66 Annerley Rd Woolloongabba QLD 4102 |
(07) 3891 3711 |
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| SA | Elizabeth | Anglicare SA | 91–93 Elizabeth Way Elizabeth SA 5112 |
(08) 8209 5722 |
| SA | North and far west country | Mission Australia | Lot 2 Havelberg Street Whyalla Stuart SA 5608 |
(08) 8649 1497 |
| SA | Mid-north country region | Australia Red Cross | 135 Ellen St Port Pirie SA 5540 |
(08) 8633 8100 |
| SA | Noarlunga | Mental Illness Fellowship of SA Inc | 64 Elgin Ave Christies Beach SA 5165 |
(08) 8326 7889 |
| SA | Southern Metropolitan Marion sub area | Uniting Care Wesley Port Adelaide Inc | 1389 South Road Bedford Park SA 5042 |
(08) 82763600 |
| SA | Western Metropolitan Area - Port Adelaide sub area | Mental Illness Fellowship of SA Inc | 1 Richmond Rd Keswick SA 5035 |
(08) 8221 5160 |
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| TAS | Launceston | Mission Australia | 55 Elizabeth Street Launceston TAS 7250 |
(03) 6334 8506 |
| TAS | Sorell and Districts (south-east Tasmania) | Anglicare Tasmania Inc | 18 Watchorn Street Hobart TAS 7000 |
(03) 6213 3555 |
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| VIC | Barwon | The Salvation Army (VIC) Property Trust | 9 Strong St South Geelong VIC 3220 |
(03) 5221 7176 |
| VIC | Eastern - Outer East | Eastern Access Community Health | 7–9 John Street Lilydale VIC 3140 |
(03) 9735 7900 |
| VIC | Melbourne - Inner South | Mind (formerly known as Richmond Fellowship of Victoria) |
86 St Vincent Place Albert Park VIC 3206 |
(03) 9674 6700 |
| VIC | Melbourne - Inner West | The Salvation Army (VIC) Property Trust | 13 Errol Street North Melbourne VIC 3051 |
(03) 9322 2 502 |
| VIC | Barwon A (Greater Geelong) | Karingal Inc | Shop 9 140 Pakington St Geelong West VIC 3218 |
(03) 5223 2809 |
| VIC | Barwon South West - Glenelg | Mind | 717 Raglan Parade Warrnambool VIC 3280 |
(03) 5562 6012 |
| VIC | Eastern - Central East - Monash | Uniting Church in Australia Property Trust | Level 1 12 Hamilton Place Mount Waverley VIC 3149 |
(03) 9807 1846 |
| VIC | Eastern - Central East - Manningham | Inner East Mental Health Services Association Inc | Suites 1 & 3 888 Doncaster Road Doncaster East 3109 |
(03) 9848 2465 |
| VIC | Eastern - Central East - Whitehorse | Mind | 99–101 Elgar Road Burwood VIC 3125 |
(03) 9808 4710 |
| VIC | Eastern - Inner Urban East 1 - Boroondara | Job Co Employment Services Inc | Level 1, Knox O-Zone 2B Capital City Boulevard Wantirna South VIC 3152 |
(03) 8805 3333 |
| VIC | Gippsland - 2 Korumburra, Lakes Entrance | Mind | 17–19 George St Morwell VIC 3840 |
(03) 5134 6199 |
| VIC | Gippsland - Traralgon Morwell | Mind | 17–19 George St Morwell VIC 3840 |
(03) 5134 6199 |
| VIC | Inner South A | Inner South Community Health Service Inc | 18 Mitford St St Kilda VIC 3182 |
(03) 9534 0981 |
| VIC | Inner West A (Melbourne) | Job Co. Employment Services Inc | 1st Floor 175 Sydney Road Brunswick VIC 3056 |
(03) 9388 0044 |
| VIC | Outer East A (Knox) | Eastern Access Community Health Inc | Building 3 Level 1, No 2 Capital City, Boulevarde Wantirna South VIC 3152 |
(03) 9887 4499 |
| VIC | Outer East B (Maroondah) | Eastern Access Community Health Inc | 18 Bond Street Ringwood VIC 3134 |
(03) 9259 4100 |
| VIC | Outer East C (Mooroolbark to Healsville) | Eastern Access Community Health Inc | 7–9 John Street Lilydale VIC 3140 |
(03) 9735 7900 |
| VIC | Southern A - Cardinia | Mind | 40 Stud Road Dandenong VIC 3175 |
(03) 9791 4328 |
| VIC | Southern B - Casey | WISE Employment Limited | 7– 9 Bakewell Street Cranbourne V IC 3977 |
(03) 5996 3511 Free call: 1800 685 105 |
| VIC | Southern C - Greater Dandenong | Mind | 40 Stud Road Dandenong VIC 3175 |
(03) 9791 4328 |
| VIC | Southern D (Middle Southern) | Job Co Employment Services Inc | 11 Central Avenue Morrabbin VIC 3189 |
(03) 9559 8888 |
| State | Site | Service provider | Address | Contact details |
|---|---|---|---|---|
| WA | Albany | Community First | Unit 2 63 Serpentine Road Albany WA 6330 |
(08) 9892 6666 |
| WA | Armadale | Ruah Community Services | Unit 7 1917–1923 Albany Hwy Maddington WA 6109 |
(08) 9452 1022 |
| WA | Peel, Rockingham and Kwinana | Community First | 2 Tuart Avenue Mandurah WA 6210 |
(08) 9550 4444 |
| WA | Bentley Health Service Region | The Richmond Fellowship of WA | 32 Burton St Cannington WA 6112 |
(08) 9258 3060 |
| WA | Midland/Guildford | The Richmond Fellowship of WA | 32 Burton St Cannington WA 6112 |
(08) 9258 3060 |
| WA | Wheatbelt Region | Perth Home Care Services Inc | 30 Hasler Road (second floor) Osborne Park WA 6017 |
(08) 9204 7800 |
How do I access the program?
People who live in a nominated postcode (as listed in the site links), can be referred to the Personal Helpers and Mentors Program through a range of other community services, such as disability employment service providers, clinical case managers, drug and alcohol support services, or housing support services.People can also self-refer or be encouraged to access the program by their families or carers, or through a clinical pathway, such as after a period of hospitalisation. Potential participants will then undertake a functionally based assessment with the service provider to determine eligibility for the program.
What if my postcode is not covered?
If your postcode is currently not covered it may be included in future selection roundsHow were the sites selected?
The selection of the sites by FaHCSIA has been informed through joint consultation between FaHCSIA and the State and Territory Council of Australian Governments (COAG) Mental Health Groups.The State and Territory COAG Mental Health Groups have endorsed sites in each state and territory, based on a range of factors, including:
- demand for services
- availability of existing mental health services
- availability of clinical services for referrals (GPs, psychiatrists, psychologists etcetera)
- availability of other community services for referrals such as housing support and drug and alcohol
- availability of suitably skilled and qualified workers.
The selection of sites has ensured there is limited duplication with programs funded by other jurisdictions, and a mix of metropolitan, rural, regional and remote locations.