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Australian Government Department of Families, Housing, Community Services and Indigenous Affairs

Research

Patterns of economic and social participation among FaCS customers

Policy Research Paper 19 / Peter Saunders, Judith Brown and Tony Eardley. April 2003

This paper reports on the analysis from the 1998 Customer Participation Survey of FaCS Customers. These findings are valuable in providing a baseline understanding of patterns of customer participation prior to the release of the McClure report and announcement of the AWT package.

The key finding of this report is that the overall degree of participation amongst customers is high, with only 14 percent reporting no participation at all.

Economic participation - important findings are:

Social participation - important findings are:Characteristics and patterns of participation - important findings are:Barriers to participation - important findings are:Download the Policy Research Paper: